Tom Ford Café Rose Eau de Parfum – First Copy Perfumes

At STYLOPIX, customer satisfaction is our priority. We accept returns and exchanges only in accordance with the conditions mentioned below.

Please read this Return & Refund Policy carefully before placing your order.

1. Return & Exchange Eligibility

Returns or exchanges are accepted only in the following situations:

• You received the wrong product.
• You received a damaged or defective product.
• You received an incorrect size due to an error from STYLOPIX.

For eligible cases caused by an error on our part, we will provide a return or exchange as applicable under this policy.

2. Opening Video Is Mandatory

A clear parcel-opening/unboxing video is mandatory for every return or exchange request.

The video must:

• Be recorded while opening the parcel for the first time.
• Clearly show the package and its condition before opening.
• Clearly show the complete unboxing process.
• Show the product received and any issue with the product.

Return or exchange requests submitted without a valid parcel-opening video will not be accepted.

This requirement applies to all return and exchange requests.

3. Size-Related Exchanges

If you receive the correct product and the correct size that you ordered, but the size does not fit you, an exchange may be allowed.

However, in such cases:

• The customer must arrange the return shipment.
• The customer must pay the return shipping/courier charges.
• The product must be unused and in its original condition.
• The original packaging should be retained.
• A valid parcel-opening video is required.

Size exchanges are subject to product availability.

4. Customer Responsibility

Customers are responsible for checking the product details and size information before placing an order.

If STYLOPIX has delivered the correct product and correct size as ordered, but the customer later finds that the size does not fit, the customer will be responsible for the cost of sending the product back to us.

5. Conditions for Return or Exchange

To qualify for a return or exchange, the product must:

• Be unused.
• Be in its original condition.
• Not show signs of wear, washing, damage, or alteration.
• Include the original packaging, where applicable.
• Be accompanied by the required parcel-opening video.

Products that do not meet these conditions may be rejected.

6. How to Raise a Return or Exchange Request

To initiate a return or exchange request, please contact our support team through WhatsApp.

Please provide:

1. Order ID
2. Details of the issue
3. Parcel-opening/unboxing video
4. Relevant photos/videos of the product, if required by our support team

WhatsApp Support

WhatsApp: 7696971510

Please make sure all required information is provided so that our team can review your request.

7. Request Review & Response Time

Once your return or exchange request is received, our support team will review the information provided.

We aim to respond to requests within 24 to 48 hours.

Additional information, photographs, videos, or other details may be requested if required to verify the issue.

8. Return Shipping

If the issue is caused by STYLOPIX

If you receive a wrong, damaged, defective, or incorrectly sized product due to an error from our side, return/exchange arrangements will be handled according to the applicable resolution provided by STYLOPIX.

If the issue is a size-fit problem

If you received exactly the product and size you ordered but the product does not fit, you may request an exchange subject to availability.

In such cases, the customer is responsible for arranging and paying for the return courier/shipping charges.

9. Exchange

Approved exchanges are subject to:

• Product availability.
• Verification of the returned product.
• Compliance with the conditions mentioned in this policy.

If the requested replacement product or size is unavailable, our support team will inform you about the available options.

10. Refunds

Refunds, where applicable, will be processed only after the return request has been reviewed and approved by STYLOPIX.

The refund method and processing timeline may depend on the original payment method and the circumstances of the approved return.

11. Requests Without an Opening Video

A parcel-opening video is a mandatory requirement for return and exchange requests.

Requests without a valid opening/unboxing video will not be accepted.

We strongly recommend recording the complete opening of your parcel immediately after delivery.

12. Important Notice

Please inspect your parcel and product carefully at the time of delivery.

If you notice any issue, record the complete unboxing process and contact us as soon as possible with your:

• Order ID
• Issue details
• Opening video
• Relevant product photos/videos

13. Contact Us

For return or exchange assistance, contact:

STYLOPIX Customer Support
WhatsApp: 7696971510

Please include your Order ID, issue details, and parcel-opening video when contacting us.

14. Related Policies

For complete information regarding your purchase, please also review our:

• Terms & Conditions
• Product Disclaimer
• Shipping & Delivery Policy
• Privacy Policy

By placing an order on STYLOPIX, you acknowledge that you have read and understood the applicable policies.